RELATIONAL SELLING STRATEGY ON SMES MARKETING PERFORMANCE: ROLE OF MARKET KNOWLEDGE AND BRAND MANAGEMENT CAPABILITIES

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This conceptual paper explains the role of Relational Selling Strategy
in the relationship between Market sensing capabilities and brand management
capabilities with Marketing Performance in Small Business Enterprises
(SMEs). Market sensing capabilities is part of marketing knowledge, specifically
related to market scanning, while brand management capabilities is part of
cross-functional capability related to brand knowledge. The linkages between
market sensing capabilities and brand management capabilities with relational
selling strategy and marketing performance are part of the development of
Marketing Dynamic theory that had previously been developed by experts such
as Day (1994) and Morgan (2012).
Keywords: Brand management capabilities  Market sensing capabilities 
Relational selling strategy  Marketing performance

Nama Prosiding : Conference on Complex, Intelligent, and Software Intensive Systems 2019
ISSN : 2194-5365
Tahun : 2019
Peneliti : Hendar,, Ken Sudarti,, Intan Masfufah
Diunggah tanggal : Kamis, 2020-05-07